Warranty Policy — Items Available to Order

Products labelled Available to Order on computerg.shop are not held in our local stock — they are sourced from our supplier specifically for your order. The warranty terms below apply to all such items unless otherwise noted on the product page.

Coverage Period

• ComputerG warranty: 2 years from date of purchase, in line with Cyprus statutory consumer protection.
• Manufacturer warranty (where applicable): Many enterprise-grade components offer 3+ years directly from the manufacturer. Refer to the product specification or manufacturer website for details.

What's Covered

• Manufacturing defects affecting normal product function.
• Failure of internal hardware components under normal use.
• Defective on arrival — see Return Policy Part B for the 48-hour DOA handling window.

Exclusions

• Damage from accidents, misuse, neglect, improper handling, or unauthorised modifications.
• Cosmetic damage that does not affect product function.
• Damage from incorrect installation or incompatible system configurations.
• Failure caused by power surges, water damage, or environmental factors outside manufacturer specifications.
• Wear parts (batteries, consumer-grade fans): 14-day warranty, replacement at 30% discount thereafter.
• Software, BIOS/firmware updates, and OS compatibility issues.
• Data loss — back up regularly; we are not liable for data loss during repair or replacement.

Claim Process

1. Contact us at [email protected] with your order number, fault description, and photos or videos showing the issue.
2. Our team may guide you through troubleshooting to confirm the fault is hardware-related.
3. If confirmed, we issue an RMA number — please don't ship anything back without it.
4. Ship the faulty unit to us at your cost, in original packaging or anti-static equivalent.
5. Within 7 business days, we determine the resolution: replacement, repair, or refund.
6. We ship the replacement to you at our cost. Typical turnaround: 3–4 weeks.

Beyond the 2-Year Period

For products with manufacturer warranty exceeding 2 years (server CPUs, enterprise SSDs, certain RAM and PSUs, etc.), claims after the ComputerG period are handled directly with the manufacturer. Visit the manufacturer's warranty portal with your serial number and our invoice as proof of purchase. We are happy to provide invoice copies and documentation on request, but we cannot act as your RMA agent beyond the 2-year ComputerG warranty period.

Terms

• This warranty is non-transferable and applies only to the original purchaser.
• Unauthorised repair attempts void the warranty.
• This warranty does not affect your statutory rights under Cyprus consumer law.

Contact: ComputerG Service Department

• Email: [email protected]
• Tel: +357 22 250 676
• Address: Triptolemou 10A, 1087 Nicosia, Cyprus

Working Hours:

• Monday – Friday: 8:30am – 1:00pm & 2:00pm – 5:30pm
• Saturday: 9:00am – 2:00pm
• Sunday: Closed

Last updated: 15-05-2026